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seren*****
06/11/2019
viewed 13
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Answered
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hi just received product,but I got try the Mug, if put in the hot water, cover unable to tightly probably, how can I do ? can I return parcel and get refund
Dear Madam,
We apologize for any inconvenience caused.Kindly be informed we had forwarded your issue to our relevant department for further assistance.A report has been created, you shall be contacted in 1 working day.
Thank you,
The Go Shop Team
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chuiy*****
10/10/2019
viewed 20
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Answered
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may I know where can I buy the cover?
Hi Madam ,
Thank you for contacting Go Shop. At Go Shop , we does not sell any cover for the Cuoco Stainless Steel Frozen Mug as it comes with 1 whole set for the product.
Regards ,
Team Go Shop
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jeysi*****
04/10/2019
viewed 24
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Answered
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Tv live mention there is 5 stainless steel container free gift, but after receive the product, there is no free gift. Please assist.
Hi Madam ,
Thank you for contacting Go Shop. We are sorry to hear on the unpleasant experience. We have send a report to our relevant department on the issue. You will be contacted by our officer in 1 working days.
Regards,
Team Go Shop
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chang*****
04/10/2019
viewed 19
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Answered
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bought cuoco stainless steel frozen mug while being aired online.
supposed to come with 5 stainless steel bowls as gift.
mugs delivered today without gifts.
not satisfied unless error remedied.
please advise oterwise will no longer buy fr goshop!
Hi Sir / Madam ,
Thank you for contacting Go Shop. We are sorry to hear on the unpleasant experience.Kindly provide us your details for further assistance on the missing item .
Regards,
Team Go Shop
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xiiao*****
04/10/2019
viewed 10
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Answered
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free gift?
Dear Sir/Madam,
Below is the free gift you will receive :-
Long cool Mug 900ml x 3( set in bundle)
Thank you,
The Go Shop Team
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yunn2*****
14/08/2019
viewed 43
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Answered
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期待冰霸杯可以出内胆是陶瓷的😊
Dear Madam,
Please be advised to elaborate your inquiry in detailed so that we can understand you better. Apologize for any inconvenience cause.
Regards,
The Go Shop Team
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lyinn*****
26/06/2019
viewed 64
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Answered
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I already bought this mug, but my cover get dirty easily. Especially the place we close it. It's hard to clean inside. So I want to ask is there any method to clean there or is it available to buy the cover only?
Dear Sir/Madam, Please be advised to contact vendor regarding this issue. Nakada Group (M) Sdn Bhd Tel: 03-6250 3503 Contact person: Nellis Email: [email protected] Regards, The Go Shop Team
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jos.c*****
12/06/2019
viewed 42
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Answered
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May i know the free gift (3 stainless steel containers) still available if i buy now??
Hi Sir / Madam ,
Thank you for contacting Go Shop. If you purchase the Cuoco Stainless Steel Frozen Mug , as of 13th June 2019 the free gift you will receive is : -
FOC 3pcs S/Steel Container
Regards ,
Go Shop Team
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lawli*****
02/06/2019
viewed 39
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Answered
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how to get 5% discount for online payment?
Hi Sir/Madam,
You may place the order during on air time. Our next show is on 4th June 2019 @ 4PM CH303.
Regards,
The Go Shop Team
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shng8*****
29/05/2019
viewed 41
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Answered
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Why the extra free gift on tv show is knife, but I just received a stainless steel food container? Can i make a return to exchange this gift?
Hi Sir/Madam,
At Go Shop, we practise a hassle-free 10-day return policy subject to Terms and Conditions. You may return your order within 10 days from delivery by visiting www.goshop.com.my . Once you have logged in, go to MY PAGE and all you have to do is click on the RETURN button. Our Personal Go Shopper will be in touch to arrange for pick-up by our Delivery Partner. If you do not hear from us after 24 hours, please contact our Customer Care line at 03-9544 1188 for assistance.
In order to facilitate refunds, please pack the item using its original packaging, complete with full accessories, Sales Invoice and warranty card (if any).
Regards,
The Go Shop Team
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Reviews
47 Reviews
